Returns and Refunds
We try hard to get things right but of course things can go wrong from time to time.
In the event that something needs to be returned please talk to us first, no returns are accepted without a Returns Authorisation Number (RAN) so it is essential that you contact MSAR for this.
All correctly supplied goods are normally considered non-returnable but MSAR at its sole discretion will accept goods back into stock subject to a 20% re-stocking fee. Please check your delivery carefully on receipt, if you think the parcel is damaged make a note of this when signing for the delivery.
MSAR does not normally accept claims for damages that are not raised at the time of delivery. Any goods that are to be returned must be unused and in their original packing with any seals or wrap intact. Any item must not have been fitted or used. In the event that an item is to be returned you are responsible for getting the item back to MSAR. In effect this means wrapping the item well and always using a “signed for “ delivery service such as recorded delivery.
All delivery costs are un-refundable. Please note before ordering that any customised or specially made product is non-returnable. None of the above supersedes your legal rights and any item that is defective in manufacture or incorrectly sent will be replaced.