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Returns and Refunds

We try hard to get things right but of course things can go wrong from time to time.

In the event that something needs to be returned please talk to us first, no returns are accepted without a Returns Authorisation Number (RAN) so it is essential that you contact MSAR for this.

All correctly supplied goods are normally considered non-returnable but MSAR at its sole discretion will accept goods back into stock subject to a 20% re-stocking fee. Please note that all sales to film, television, media and production companies are final. Please check your delivery carefully on receipt, if you think the parcel is damaged make a note of this when signing for the delivery.

MSAR does not normally accept claims for damages that are not raised at the time of delivery. Any goods that are to be returned must be unused and in their original packing with any seals or wrap intact. Any item must not have been fitted or used. In the event that an item is to be returned you are responsible for getting the item back to MSAR. In effect this means wrapping the item well and always using a “signed for “ delivery service such as recorded delivery.

All delivery costs are non-refundable. Please note before ordering that any customised or specially made product is non-returnable. None of the above supersedes your legal rights.

© 2018 MSAR Ltd, 273 Kirkdale, Sydenham, London, SE26 4QD | Visit our London showroom SE26 4QD

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HANS Stress Data | Neck Tension Comparison Chart | FIA Hans Guide | HANS Instruction Manual | HANS Owners Manual (USA) | Harness User Guide | Adjustment ranges of restraints | Webbing Information | RFR™ Rotary Buckle | ASM - anti submarining | Flexi Belt System | Hybrid Restraints | UVEX Hearing Protection | Slip Stop | Links | MSAR Blog / News | SCHROTH Training #1 How to Wrap Your Harnesses Correctly | SCHROTH Training #2 Lap Belt Specifics | SCHROTH Training #3 Flexi Laps in HD | SCHROTH Training #4 B23C Hardware in HD! | SCHROTH Training #5 B63 and B40 Hardware in HD! | SCHROTH Training #6 "Back to Basics" Belt Adjusters and Camlocks | Arai UK - Motorsport Helmet Standards Explained | A Drivers Guide to Safer Motorsport | ATL - What to think about before you call | Frontal Head Restraints (HANS) to be mandatory from 2016 | FIA Appendix J to the International Sporting Code - Article 253 Safety Equipment 2017 | FIA Appendix K to the International Sporting Code 2017 | MSA Blue Book 2017 - Section K Competitor Safety | MSA ROPS bulletin March 2011 | MSA Frontal Head Restraints (FHRs) bulletin October 2015 | MSA Rule Changes bulletin October 2017 | MSA (Abridged) ROPS bulletin October 2017 |