Returns & Refunds
Here at MSAR we try very hard to get things right first time, but of course things can go wrong from time to time.
In the event that something needs to be returned please talk to us first, returns are NOT accepted without a Returns Authorisation Number (RAN), so it is essential that you contact us at MSAR for this, just call us on +44 (0)208 655 7877.
All correctly supplied goods are normally considered non-returnable but MSAR, at it's sole discretion, will accept goods back into stock subject to a 20% re-stocking fee. Please note that all sales to trade, film, television, media and production companies are final. Please check your delivery carefully on receipt, if you think the parcel is damaged make a note of this when signing for the delivery and tell the delivery person, that you're are signing for the parcel as damaged and un-inspected...
MSAR does not normally accept claims for damages that are not raised at the time of delivery. Any goods that are to be returned must be unused, un-fitted and in their original packing, with any seals or wrap intact. In the event that an item is to be returned, you are responsible for getting the item back to MSAR. In effect this means wrapping the item well and always using a 'signed for' delivery service such as recorded delivery or with a carrier.
All delivery costs are non-refundable. Please note before ordering that customised or specially made products are non-returnable. None of the above supersedes your statutory legal rights.
In all cases where you have any problem at all, get in touch as soon as possible, for all contact details go to our CONTACT US page.